How It Works - Policies
Fresh Produce Delivered Weekly
Thank You for being a part of supporting local, small family farms and businesses.
We provide fruits and vegetables direct from the farms and distribute it to Los Angeles communities. No Packaging, No additional mileage, No sitting in storage or store. Ready for your enjoyment hours from when it was harvested. We take great pleasure in providing you the freshest Local, Sustainable and Organic, Quality available.
The *Required Deadline for subscribing or cancelling your order is 3 days- For Sunday delivery the deadline is Wednesday midnight. For Monday delivery the deadline is Thursday midnight. We can't hold orders and provide refunds after the deadline. If you want us to donate your box, please email email@example.com. You can place holds or cancel before the deadline by logging into your account, or you can email Kali.
Unreturned Box Policy The fee for unreturned empty boxes is $5 and will be charged to your credit card. Please do not forget to bring back your box to us. There is no upfront fee for a box. For pick up locations, you can bring your own bag and leave the empty box there if that's easier for you.
Missing Veg or Fruit If you ever have a veggie missing from your box, or get something that you feel we should replace, email firstname.lastname@example.org
Cooking Support If you ever have any questions about the veggies or need recipe help, etc, call or email Kali! email@example.com. Subscribe to our blog and get more seasonal recipes!
Pick up locations If you choose a pick up location instead of home delivery, and do not pick up within the pick up time frame, your box will be donated at your expense. Some locations offer more flexibility for pick up, where being late is ok, some dont, either way we are not responsible after the scheduled pick up time.
Options for Home Delivery without use of boxes. If you would prefer to leave a cooler outside your door, we will place all your items inside your cooler for you! This works really well for those of you who arent home during delivery. Your vegetables will stay fresher when its really hot out and you dont have to worry about returning the box!
Access to Apartment or Gate Policy If you live in an apartment that requires a gate code to get in, please be sure to email firstname.lastname@example.org the gate code so that our driver has an easy time getting in. Our drivers dont have time to wait outside the building until they cant get in. If we dont have a way in, our protocol is: call you from the buzzer or call the manager, if that doesnt work, well call your phone number thats listed on your account, if no one answers, we will leave you a message and let you know where your box is. We will do the best we can to hide it somewhere in front of the building, in the shade. We are not responsible if we cant get in. Thank you for understanding.
Notes for Home Deliveries Please email email@example.com with any notes you have pertaining to your delivery so we can provide our drivers with ease of delivery for you.
Parking If you are in a building with very difficult parking, it is helpful if you can provide us with notes on how to deliver your box more efficiently. This is a rare occurrence. If you know delivery may be difficult in your area, please consider allowing us to text you and ask for you to come out to get your box. It is not a requirement, only a suggestion to help our drivers.
Phone Number When you sign up and enter your telephone number, cell phone numbers are preferred in case we need to text you.